PokerOK

Updated: October 6, 2024

PLEASE CAREFULLY REVIEW THE TERMS OF SERVICE SET FORTH IN THIS DOCUMENT ("TERMS OF SERVICE") BEFORE USING THE SERVICES PROVIDED BY THE COMPANY.

When you use the gambling services provided by the Company through an online platform or alternative platform, the Terms of Service apply to such use to the extent applicable under the circumstances.

In addition to the Terms of Service and the Privacy Policy, which you must review, your use of the Company's gambling services is strictly subject to all additional rules that apply from time to time to the type of gambling services you use, including but not limited to the "Security and Ecology Agreement," "Withdrawal Policy," "Responsible Gaming Policy," "Network Rules" (together "Site Rules"), which are updated from time to time. The Terms of Service, together with the Privacy Policy and the Site Rules, which are considered an integral part of this document, constitute a legally binding agreement between you and the Company (together the "User Agreement").

Introduction

By registering with the Company and/or using the Company's gambling services and/or checking the "I accept these Terms and Conditions" box (or any similar wording) and/or downloading, installing, or using the Software, you fully and unconditionally agree to the User Agreement. The User Agreement is a mandatory legal document between you and the Company, and it governs your use of our gambling services at all times.

By accepting the Terms and Conditions, you consent to participate in streams, live broadcasts, and any future promotions that the Company may decide to use during and after events. All events, especially tournaments, are covered on multiple online platforms and social media, with the publication of all results including player nicknames on our site, finishing positions, hands played, and payouts for events. In particular, final tables of tournaments may be broadcast on online media such as Twitch, with hands revealed with a one-hour delay from actual gameplay.

The Company's software, available in downloadable or non-downloadable form and through the online platform or alternative platform ("Software"), allows you to access our gambling services ("Services"). The Company reserves the right to suspend, modify, remove, or add Services or Software at its discretion, with immediate effect and without prior notice. The Company is not liable for any losses you incur as a result of any changes made, and you have no claims against the Company in this regard.

You must access the Software and use the Services only through your own account and must never access the Software or use the Services through another person's account. If you attempt to use the Services through another person's account, we reserve the right to immediately close all your accounts, retain all funds in such accounts, and prohibit you from using the Services in the future.

If applicable, the Company may, at its discretion, decide not to allow the registration or use of multiple accounts by you or anyone in your family or household. The Company is not responsible for preventing the registration of multiple accounts but may take measures, including retaining all funds in such accounts, against any person opening multiple accounts as necessary, including but not limited to situations where accounts are registered from the same household, regardless of the registration details provided when opening such accounts.

Agreement to the Terms and Conditions

If you do not agree with any part of the User Agreement, you must immediately stop using the Software and remove it from your computer and/or any other applicable device.

We reserve the right to amend, modify, update, and make changes to any provisions of the User Agreement from time to time, and we will notify you of any such amendments, modifications, or changes by posting the new version of the User Agreement on the relevant webpage. Any amended version of the User Agreement will take effect 7 days after it is posted on the website or sooner if required by any applicable law, regulation, or directive, and your continued use of the Services or Software after the above period will be deemed as your acceptance of the changes to the User Agreement. You are responsible for keeping up to date with the correct, current provisions of the User Agreement, and we advise you to regularly check for updates. NOTE: We take our responsibilities regarding your privacy very seriously, so changes to the Privacy Policy are strictly subject to the amendment provisions contained within it.

Compliance with Laws

Online gambling may be illegal in certain jurisdictions. You understand and agree that the Company cannot provide you with any legal advice or guarantees regarding your use of the Services, and the Company makes no representations regarding the legality of the Services in your jurisdiction. Please check the applicable laws in your jurisdiction before registering with the Company and using the Services.

The Services are intended for use only by individuals in jurisdictions where online gambling is not prohibited by applicable law. The Company does not intend to provide you with the ability to violate any applicable law. You represent, warrant, and agree to ensure that your use of the Software and Services will comply with all applicable laws, statutes, and regulations. The Company is not responsible for any illegal or unauthorized use of the Software and/or Services by you. Please consult a lawyer in your jurisdiction if you have any doubts about the legality of using the Software and Services under the laws of any jurisdiction that applies to you. By accepting these terms, you agree to assist the Company in complying with the applicable laws and regulations.

Permission to Participate

Individuals under the age of 18 or the legal age of consent to participate in activities included in the Services, according to the laws of any jurisdiction, whichever comes first ("Adults"), may not download the Software or use the Services under any circumstances. Any individual who is not an adult and downloads the Software or uses the Services violates the terms of the User Agreement. The Company reserves the right to request age verification at any stage to ensure that individuals who are not adults are not using the Services. The Company may close your account and/or suspend your use of the Software or Services if you do not provide age verification documents or if the Company suspects that you are not an adult. The Company reserves the right to withhold any funds in your account until your age is confirmed.

We reserve the right to verify your registration details such as your name, address, age, and payment methods at any time by requesting specific documents. These documents typically include an ID, proof of address, such as a utility bill, and proof of your payment method, which may be uploaded via the Cashier. If necessary, we may require that copies of these documents be notarized, meaning that they should be stamped and certified by a government notary. In case our document requests are not fulfilled by the client, the Company may at its discretion close the account and withhold all funds in it. If the documents fail our internal security checks – for example, if we suspect they are forged or were provided with the intent to mislead or distort information – we are not obligated to accept such documents as valid, and we are not obliged to provide information about the specific results of the verification of those documents.

We reserve the right to conduct a background check on any participant and request any relevant documentation, regardless of the reason, including (but not limited to) any participant identity investigations, credit checks performed on the participant, or any personal information investigations regarding the participant. The grounds for such investigations will depend on the specific case but may include (but are not limited to) verifying participant registration details, such as name, address, and age, checking the participant's financial transactions, their financial status, and/or gaming activities. The Company is not obliged to notify the participant about such an investigation. Such activities may include using third-party companies that conduct investigations as needed. The Company may at its discretion decide to terminate the participant's account and withhold all funds in such an account based on the findings of an investigation that showed a negative or questionable result.

During the period of participation and for 24 months thereafter, no officer, director, employee, consultant, or agent of the Company or any other company within its group, nor any supplier, vendor, or "white label" partner is allowed to directly or indirectly use the Services, nor any supplier or vendor. This restriction also applies to the relatives of the aforementioned persons, and for this purpose, "relative" includes, but is not limited to, any of the spouses, partners, parents, children, or siblings.

Information Technology/Intellectual Property

The Company hereby grants you a non-exclusive, non-transferable, non-sublicensable right to install and use the Software and all content obtained from the Software, including but not limited to copyrights and all other intellectual property rights related to it, in connection with the Services in accordance with the User Agreement. You may install the Software on your hard drive or other data storage device and make backup copies of the Software, provided that such backup copies are only used by you for working with the Services through a computer that you are the primary user of. The code, structure, and organization of the Software are protected by intellectual property rights. You shall not:

• copy, distribute, publish, reverse engineer, decompile, disassemble, modify, translate, or attempt to access the source code to create derivative works from the source code or otherwise;
• sell, assign, sublicense, transfer, distribute, or lease the Software;
• provide access to the Software to any third party via a computer network or otherwise;
• export the Software to any country (by physical or electronic means); or
• use the Software in a manner prohibited by applicable laws or regulations.
• (collectively "Prohibited Actions").

You are fully responsible for any damage, costs, or expenses arising from or in connection with the commission of any Prohibited Actions. You must immediately notify the Company of any prohibited actions performed by any person and provide reasonable assistance to the Company in any investigations it may conduct in light of the information you provide regarding this matter.

The trademarks related to our website (as outlined below) and any other trademarks, service marks, and/or trade names used by the Company on its own behalf or jointly with its "white label" partners from time to time ("Trademarks") are owned by the Company or any of its group companies, its licensors, or its "white label" partners, and these organizations retain all rights to such Trademarks. In addition to the rights to the Trademarks, the Company or any of its group companies and/or its licensors and/or its white label partners own the rights to all other content, including but not limited to Software, images, pictures, graphics, photos, animations, videos, music, audio, and text, available through the Software or on the Internet ("Site Content"), and Site Content is protected by copyright and/or other intellectual property rights. By using the Services or the Software, you acknowledge that you do not acquire any rights to the Trademarks or Site Content and may only use them in full accordance with the User Agreement.

Your Obligations and Warranties

In exchange for the rights granted to you to use the Services and Software, you warrant, guarantee, undertake, and confirm that:

You are of legal age, as defined in the User Agreement, of sound mind, and capable of being responsible for your actions.

All information provided by you to the Company during registration or at any time thereafter, including in the course of any payment transaction, is accurate, up-to-date, correct, and complete and corresponds to the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or withdraw funds to/from your account. Furthermore, if you are using a credit/debit card or any other form of payment not issued in your private and personal name, we will assume that you have obtained full and sufficient consent from the legal owner and/or the person whose name is used on the payment instrument, to use such payment instrument for the purposes stated in this agreement before your interaction with us. We are under no obligation to verify such consent and shall not be held liable for any of your representations in this regard. You will notify us immediately of any changes to the information you previously provided to the Company. From time to time, you may be required to provide certain documents to verify the details of the credit card you use for funding your account. Depending on the results of these checks, you may or may not be allowed to deposit further funds using the credit card previously used. If any of the information you have provided is found to be false, inaccurate, misleading, or otherwise incomplete, you will be in breach of contract, and we reserve the right to immediately suspend your account and/or prevent you from using the Software or Services, in addition to any other actions we may take.

Your account with the Company is for your personal use only. You should not allow third parties (including family members) to use your account, password, or identification details to access or use the Services or Software, and you are fully responsible for any actions taken by third parties using your account. You should not disclose your username or password to any third party and should take all measures to ensure that these details are not revealed to anyone. You must immediately notify us if you suspect that your account is being used by a third party inappropriately and/or if any third party has access to your username or password, so we can investigate the issue, and you will cooperate with us if we ask for your assistance in such an investigation.

You are responsible for keeping your username and password secure on your own computer or device used to access the Internet. If the username-password combination is "hacked" from your computer due to viruses or malware present on the device from which you access your account, you are responsible for this. You must immediately notify the Company of any potential hacking attempts or security breaches of your computer.

You have verified and determined that your use of the Services does not violate any laws or regulations of any jurisdiction that applies to you.

You fully understand the methods, rules, and procedures of the Services and online gambling in general. You understand that you are responsible for the accuracy of betting and game details. You will not engage in any actions or demonstrate behavior that would damage the reputation of the Company.

You fully understand that there is a risk of losing money when participating in gambling using the Services, and you assume full responsibility for any such loss. You agree that your use of the Services is entirely at your own discretion, choice, and risk. Regarding your gambling losses, you will have no claims against the Company or any White Label Brand or their respective directors, officers, or employees.

You acknowledge that when registering and using the Services, you are required to provide certain personal data about yourself (including payment method information). We will handle all information you provide carefully and will not disclose it to third parties except as provided in the Privacy Policy. We strongly recommend that you review the Privacy Policy to ensure that you agree with our handling of your information.

You acknowledge that the Software includes features provided by third parties that may be installed on your device as part of the Software and may automatically update from time to time. Among other things, such tools may access your activity history stored on your device in order to provide you with certain promotions and notifications. You may opt not to record your hand history or remove this feature.

You must use our websites ("Sites"), Services, and Software in full compliance with the provisions of this User Agreement, as periodically amended, and comply with all rules and instructions for participation in games within the Services.

You are fully responsible for registering, paying, and reporting to any applicable governmental, tax, or other authority for any tax or fee that may be due on any winnings paid to you.

You acknowledge and agree that the Company may publish the amounts you have won along with your username on the Sites and/or social media.

You are fully responsible for any communication networks and Internet access services, as well as for any other consents and permissions required in connection with your use of the Software and Services.

You must use the Services and Software only in good faith toward both the Company and other users of the Services. If the Company reasonably suspects that you are using the Services or Software in bad faith, the Company has the right to close your account for use of the Services and any other accounts you may have with the Company, and the Company has the right to withhold any funds. You hereby waive any future claims against the Company in this regard.

You acknowledge that some games and tables included in the Services are offered to you on a "shared use" basis, which allows users of the Services through In House Brands, White Label Brands, as well as third-party platform users to play with each other. In such cases, you agree that you may play with or against other users who may have different configurations than yours, including but not limited to different currencies and betting limits. You agree that at the Company’s discretion, you may be included in these shared games and tables and that in case of any breach of the User Agreement, the Company has the right to prevent you from playing through both its own brands and White Label brands.

You acknowledge and agree that if you decide to self-exclude from any Site, you will not be allowed to reopen your account

Prohibited Use of Sites and Services

Illegal Funds and Illegal Activities: You represent that the source of funds you use for gambling on the Sites is not illegal and that you will not use the Services as a money transfer system. You will not use the Services for any illegal or fraudulent activity or prohibited operations (including money laundering) under the laws of any jurisdiction that applies to you. If the Company has reasonable grounds to suspect that you may be engaging in fraudulent, illegal, or improper activities, including but not limited to money laundering, or take any action that otherwise violates the User Agreement, your access to the Services may be immediately terminated and/or your account blocked. If your account is terminated or blocked under such circumstances, the Company is not obligated to return any funds that may be on your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to deny you access to any other websites or servers of the Company, or access to any other services offered by the Company. The Company has the right to inform relevant authorities, other online service providers, banks, credit card companies, e-payment providers, or other financial institutions (collectively, "Interested Third Parties") about your identity and any suspected illegal, fraudulent, or improper activities, and you will fully cooperate with the Company in investigating any such activities. In the interest of fair play on our Sites, the use of any recognized betting methods to circumvent the standard house edge in our games is prohibited. If the results of a game on your account suggest you are using such betting methods, we will immediately block your account and confiscate any funds on it.

Circumvention: We have developed and use sophisticated patented technologies designed to detect and identify users who engage in fraudulent or illegal activities when using the Services or Software. You must not hack, attempt to gain access to, or otherwise circumvent the Company's security measures. If the Company believes, at its discretion, that you are violating this provision, the Company may immediately terminate your access to the Services and/or block your account, and the Company may inform Interested Third Parties of your violation of this provision.

Software: You are not allowed to use any software or robots that, in our opinion, possess artificial intelligence ("Software Assistance") while using the Services. We continuously monitor the use of the Services to detect the use of any assistive software. If we have reasonable suspicions that any Assistive Software is being used, we reserve the right to take any actions at our discretion, including immediate blocking of access for the offending user, termination of that user's account, and confiscation of any funds held in such an account.

Intentional Disconnection: You are not allowed to intentionally disconnect from a game while using the Sites. We have developed and use carefully designed methods to search for and accurately identify users who intentionally disconnect during a game. If, in the sole discretion of the Company, you violate this provision, the Company may immediately terminate your access to the Services and/or block your account. If your account is closed or blocked under such circumstances, the Company is not obligated to return any funds that may be on your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to deny you access to any other websites or servers of the Company, or access to any other services offered by the Company.

Stables' Activities: Stables that systematically violate platform rules (including team play, soft play, ghosting, collusion, bankroll hunting, multi-accounting, collective stat gathering, note-taking, and mining) must cease, otherwise, according to the updated April 8th, Ecology and Safety Agreement, the bankrolls of stable players will be confiscated.

We take the view that poker is an individual game, and such stable activities promote a view of poker as a team game, which contradicts the entire positioning of Статус GGNetwork.

Stables must not publicly advertise player backing. Backing should be a private arrangement, not a marketing tool to attract more players to stables.

Any stable that violates these rules is prohibited from doing business on PokerOK and Статус GGNetwork, and related players may be subject to restrictions, account blocking, or confiscation of funds.

Account Suspension

Account suspension requests are reviewed by the support team within 24 hours from the time the request is submitted (processed).

The standard suspension periods are: 1 day (until the end of the day the request was submitted), 3 days, 7 days, 14 days, 21 days, 28 days, 56 days, and 84 days. Longer suspension periods are applied after the standard periods expire and customer identity is verified. During the suspension, the account will be deprived of access to bonuses and participation in all promotions.

Your Account

Your account is intended for your personal use only and must not be used for any professional, business, or commercial purposes.

We are not responsible for third parties gaining access to your account, and under no circumstances will the Company be liable for any losses you incur as a result of misuse of your password by anyone or for any unauthorized access to your account. All transactions where your username and password were entered correctly will be considered valid, whether authorized by you or not.

No interest will be paid on the funds in your account.

If you do not log into your account for 365 consecutive days, your account will be considered "dormant." Any positive balance on the "dormant" account may be removed by us and no longer stored in the Special Account (as defined below) for player funds. Before transferring any positive balance from a "dormant" account, we will make reasonable efforts to notify you using the most current contact details you provided. Once your account becomes "inactive," you may log into your account at any time and contact us to request the positive balance to be withdrawn or used on your account with us. After verifying your identity, we will promptly review any such request.

Please note that if you do not log into your account for 90 days, any [K4] Bonus Points, if any, will be canceled by the Company without further notice and will not be refunded.

The Company may at any time offset any positive balance on your account against any amounts owed by you to the Company.

The Company may from time to time apply a rounding policy to funds deposited by or cashed out by participants when it comes to currency conversion. The result of this policy will be that deposit or cash-out amounts in currencies other than USD may be rounded up or down when converted to USD or back. For example, if a 10 EUR deposit is converted by the Company at the exchange rate into 13.61 USD, your account will be credited with 14.00 USD. Detailed information on the rounding policy that applies periodically will be made available to you at the time of conversion of any funds.

We reserve the right to limit or decline any transactions, bets, or other types of wagers made by you or through your account.

Any funds you deposit into the Company's account will be held in a bank account in the name of the Company ("Special Account"). A Special Account is a separate account that holds only funds deposited by players and owned by them, and used to pay for the use of our services by players.

If the Software uses a third-party app interface, not all information regarding your past gaming activity will be displayed online.

If you have a child who is not of legal age, you must take additional measures to ensure that they do not have access to the Services through your devices.

Payment Transactions and Payment Fraud

Each user of the Services is fully responsible for paying all funds due to the Company. You agree not to attempt any chargebacks and/or dispute or cancel any payment you have made, and by this, you agree to indemnify the Company for any chargebacks, disputes, or cancellations of payments you make and any losses incurred by the Company as a result. The Company may, at its discretion, cease providing the Services or refuse payment to certain users or users making payments using certain credit cards.

NSUS Interactive Limited will process your payments and manage your funds and, therefore, will appear on your credit card statements (or other payment statements, if applicable). In compliance with regulatory requirements, the Company may, from time to time, at its discretion and without notice, use any other company within the same corporate group to provide such services.

We reserve the right to conduct creditworthiness checks on all users with third-party credit agencies based on the information provided to us during registration.

We reserve the right to use third-party electronic payment systems and/or financial institutions for processing payments made by or for you in connection with the use of the Services. If this does not contradict the terms of the User Agreement, you agree to abide by the terms and conditions of such third-party electronic payment systems and/or financial institutions.

If we have reasonable grounds to suspect that fraudulent payment is being made or received, including the use of stolen credit cards, or any other fraudulent activity (including any chargeback or payment cancellation), we reserve the right to block or suspend a user's account, cancel any payments made, and return any winnings. We may inform any relevant authorities or organizations (including credit reporting agencies) of any payment fraud or illegal activity and may hire collection agencies to recover payments. However, the Company will not be liable for any unauthorized use of credit cards under any circumstances, whether or not a credit card theft report was filed.

We expect our participants to make deposits to actively play with their own funds. If this is not the case, we reserve the right to set a wagering requirement on the funds you have deposited before allowing withdrawals from the specified account. This wagering requirement will be multiplied by the total deposited amount, which we will specify depending on the specific case (e.g., 1 x the deposited amount). We reserve the right to require that this wagering be done on certain games and also to exclude certain types of games at our discretion.

We reserve the right to charge you a fee for processing your deposits and withdrawals from your account as may be periodically specified in the "Cashier" section.

All payments to your account must be made from a single source, such as a credit card, debit card, or checking card, where you are the account holder.

Payment methods available to users may vary for a variety of reasons.

Deposit Processing Rules

If there are any issues with funds being credited to the player's gaming balance, they must contact customer support no later than 14 days from the date of deposit. Failure to reach out and provide the necessary information within the specified timeframe may result in the loss of funds.

Bonuses

All promotions, bonuses, or special offers are governed by the terms and conditions of the specific promotion, and any free bonus credited to your account must be used in accordance with these terms and conditions. Despite the changes in Section 2, we reserve the right to withdraw or change any promotion, bonus, or special offer at any time, including all terms and conditions.

If the Company has reasonable suspicions that a user of the Services is abusing or attempting to abuse a bonus, offer, or other promotion, or could gain an advantage through abuse or lack of good faith in connection with the Company's gambling policy, the Company may, at its discretion, refuse, withhold, or withdraw any bonus, offer, or promotion from the user, or cancel any current policy concerning this user, temporarily or permanently, or suspend the user's access to the Services and/or block their account.

All users of the Services are entitled to only one welcome bonus. Participants who make their first deposit with the Company or any of its White Label partners, and who have or previously had an account on any of the Sites owned or operated by the Company, including both proprietary brands and White Label brands, are not entitled to an additional welcome bonus unless the Company decides otherwise at its discretion.

Your account consists of Available Funds (those that can be used in any applicable game or withdrawn in accordance with the Withdrawal Policy) and Restricted Funds (the total amount of bonus funds that have not yet met the wagering requirement, and any winnings related to such bonus funds). If your account has both available and restricted funds, the next bet you make will first use the restricted funds. Available funds will only be used after the balance of restricted funds reaches zero.

Jackpot prizes are not increased by bets made using Restricted Funds, free spins, or FreePlay. Only bets made with Available Funds increase jackpot prizes.[K5]

If the Company has reasonable suspicions that you have dishonestly used the Company's welcome bonuses or have engaged in any other dishonest conduct regarding any bonus promotion offered on any of the Sites owned and/or operated by the Company, the Company reserves the right to block or terminate your accounts with the Company, and in such circumstances, the Company is not required to return any funds that may be on your account.

If we have reasonable suspicions that an account or group of accounts is operating systematically—for example, using certain gaming methods or playing in a group—the Company has the right to block or close all accounts, and in such circumstances, the Company is not required to return any funds that may be on your account.

Company's Obligations

The Company is not obligated to check whether users are using the Services in accordance with the User Agreement, which is updated from time to time.

Under no circumstances is the Company obligated to investigate or address any player complaints against other players using the Services, or take any other action in this regard, or take any action against a player for any reason, including but not limited to violation of the terms of the User Agreement. The Company may, at its discretion, decide to take appropriate measures regarding any person it suspects of illegal behavior or other violations of the User Agreement, but it is not required to do so.

The Company has no obligation to maintain account names or passwords. If you make a mistake, forget, or lose your account name or password for reasons other than the Company's negligence, the Company is not liable.

The Company will handle all personal information you provide strictly in accordance with the Privacy Policy.

NO WARRANTIES

THE SERVICES AND SOFTWARE ARE PROVIDED "AS IS". THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE SERVICES OR SOFTWARE, OR COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS. THE ENTIRE RISK AS TO THE USE, QUALITY, AND PERFORMANCE OF THE SOFTWARE IS WITH YOU.

THE COMPANY MAKES NO WARRANTIES THAT THE SOFTWARE OR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR ERRORS, OR PROVIDES COMPLETE FUNCTIONALITY, ACCURACY, RELIABILITY OF MATERIALS OR RESULTS, OR THE ACCURACY OF ANY INFORMATION YOU OBTAIN THROUGH THE SERVICES.

FAILURE WILL VOID ALL PAYMENTS. IN THE EVENT OF SYSTEM OR COMMUNICATION ERRORS OR FAILURES, BUGS OR VIRUSES ASSOCIATED WITH ACCOUNT MANAGEMENT OR OTHER ELEMENTS OF THE SERVICES OR RESULTING IN LOSS OF DATA, WINS, BONUSES, OR SIMILAR, OR ANY OTHER DAMAGE TO YOUR COMPUTER HARDWARE OR SOFTWARE, THE COMPANY IS IN NO WAY LIABLE TO YOU, AND THE COMPANY WILL VOID ALL RELEVANT GAMES AND PAYMENTS (WHEN SUCH SYSTEM OR COMMUNICATION ERRORS OR FAILURES, BUGS OR VIRUSES ARE DETECTED) AND MAY TAKE ANY OTHER ACTIONS TO CORRECT SUCH ERRORS, EXCEPT THAT THE COMPANY IS NOT OBLIGATED TO PROVIDE ANY BACKUP NETWORKS AND/OR SYSTEMS OR SIMILAR SERVICES.

THE COMPANY IS NOT LIABLE FOR THE POSSIBLE ACTIONS OR INACTION OF YOUR INTERNET SERVICE PROVIDER OR ANY OTHER THIRD PARTY WITH WHOM YOU HAVE A CONTRACT TO ACCESS THE SERVER ON WHICH THE SITE IS HOSTED.

Limitation of Liability

You agree that you are free to choose to use the Services and do so at your own discretion and risk.

The Company shall not be liable to you or any third party under contract, tort, negligence, or other grounds for any losses or damages arising from or related to your or any third party's use of the Software or Services, whether direct or indirect, including, without limitation, damages for loss of business, loss of profits (including the loss or failure to receive expected winnings), stoppage of production, loss of business information, or any other material or indirect damages (even if we have been notified by you of the possibility of such losses or damages).

The Company shall not be liable under contract, tort, or other grounds for any losses or damages arising from or in any way related to your use of any link contained on the Sites. The Company is not responsible for the content posted on any website linked to the Sites or through the Services.

You acknowledge that the Company is not liable to you or any third party for any changes, suspension, or termination of the Software or Services.

Nothing in the User Agreement shall serve as the basis for excluding any liability of the Company for death or bodily injury caused by the Company's negligence.

You agree that in the event of malfunction of the Software or Services due to, but not limited to, any delay or interruption in the operation or transmission process, any loss or damage to data, or communication failure or line failure, misuse of the Sites or their content by any person, any error or omission in the content, or any other factors beyond our control:

The Company shall not be liable for any losses, including the loss of winnings, that may result from such factors; and

If any such errors lead to an increase in the winnings due to you or paid to you, you are not entitled to winnings subject to such an increase. You must immediately notify the Company of the error and return to the Company (as directed by the Company) any winnings erroneously credited to your account, or the Company may, at its discretion, deduct an amount equal to such winnings from your account or offset such amount against any sums due to you from the Company.

Breach of Terms and Conditions

You agree to fully indemnify, defend, and hold harmless the Company, its white label partners, and their respective affiliates, as well as their respective officers, directors, and employees from all claims, demands, liabilities, damages, losses, costs, and expenses, including court costs and any other expenses, regardless of the cause, which may arise from:

• любого нарушения вами Пользовательского соглашения;
• нарушения вами любого закона или прав третьей стороны;
• использования вами Услуг или Программного обеспечения, или использования другим лицом, получившим доступ к Услугам или Программному обеспечению с использованием вашей авторизации, как с вашего разрешения, так и без него; или
• получение любого выигрыша.

If you breach any of these terms and conditions of the User Agreement, or if the Company has reasonable grounds to suspect that you have violated the terms and conditions of the User Agreement, in addition to any other remedies available to the Company, your winnings may be forfeited at the Company's discretion, and the Company may withhold any positive balance existing in your account to offset damages or other amounts owed by you to the Company, until an investigation is conducted and/or any legal proceedings are completed. Non-compliance with the User Agreement may also result in disqualification, account closure, and/or legal action against you.

Disputes

You agree and acknowledge that the random number generator will independently determine the random events necessary for the use of the Services, and if the result shown in the Software (as it is installed and operating on your equipment) contradicts the result shown on our server, the result shown on our server will take priority under all circumstances. You understand and agree that (without prejudice to your other rights and legal remedies) the records of the Company are the final instance in determining the terms of your use of the Services, and you have no right to dispute the Company's decisions on such matters.

No claims or disputes will be considered more than 7 business days after the date of the initial transaction. You hereby agree to address such claims or disputes to the customer support department.

The Company's support service will review your claim and provide you with their decision within 14 business days from the date the claim or dispute is submitted.

If you disagree with the Company's decision, you should contact our support manager to appeal the Company's decision and immediately provide the Company with all relevant evidence in connection with your appeal.

The support manager will review your claim or dispute again and provide you with the final and binding decision of the Company within 14 business days.

Duration and Termination of the Agreement

The User Agreement enters into force immediately after you complete the registration process with the Company and remains in effect until it is terminated in accordance with its terms.

We may terminate the User Agreement and your account (including your username and password) immediately without notice:

• if for any reason we decide to cease providing the Services in general or to you specifically;
• if we believe you have violated any term of the User Agreement;
• if your use of the Services was in any way improper or violates the principles of the User Agreement; or
• if your account is somehow linked to any existing account that has been closed due to violation of the User Agreement. If your account is linked to or associated with any existing blocked accounts, we may terminate your account, regardless of the nature of those relationships and registration details on the mentioned accounts.
• for any other reasonable reasons that we deem necessary.

Unless otherwise provided in this document, upon termination of the User Agreement, any remaining balance in your account will be refunded to you within a reasonable time after your request, provided that we always retain the right to withhold any amounts owed to us by you.

You may terminate the User Agreement and deactivate your account (including your username and password) at any time by contacting customer support; such termination will take effect after the Company deactivates your account (including the username and password), which will occur within 7 calendar days after the Company receives your email regarding the termination of your account on our servers, provided that you remain responsible for any activity on your account during the period between sending us the email and the deactivation of your account by the Company.

Upon termination of the User Agreement, you must:

• cease using the Software and Services;
• pay all amounts owed to the Company;
• remove and permanently destroy the Software from your computer equipment and destroy all related documentation in your possession, custody, or control.

The right to terminate the User Agreement provided in this section does not prejudice any other rights or remedies of either party in relation to the respective breach (if any) or any other violation.

After the termination of the User Agreement for any reason, unless otherwise provided in the User Agreement and subject to any rights or obligations that arose prior to termination, neither party shall have any further obligations to the other party under this Agreement.

In the event of termination of the User Agreement by us due to your breach of the terms of the Agreement, the Company will not be obligated to return any funds that may be in your account, and you will have no claims against the Company in this regard.

If you decide to self-exclude from our platform, we will close all accounts identified as belonging to you in accordance with our Responsible Gaming Policy. However, if you select a temporary "Break" period, your account will only be closed in the requested In-House Brand or White Label Brand. You must comply with this restriction for the specified period.

If you have previously experienced issues with gambling addiction, financial difficulties, or any other similar problems considered under our "Responsible Gaming" policy, you must refrain from opening new accounts while such issues persist. For example, if you were previously blocked for gambling addiction under any brand managed by the Company, you must refrain from opening new accounts in any brand managed by the Company. If you do so, we will close all accounts at the earliest opportunity. We are not obligated to return any deposits or funds from the account you opened during such a block.

General Terms

If any part of the User Agreement is found to be illegal, invalid, or unenforceable for any reason, such provision will be considered separate from the rest of the User Agreement and will not affect the legality and enforceability of the remaining provisions of the User Agreement. In such cases, the invalid or unenforceable part shall be interpreted in accordance with applicable law to reflect the original intent of the parties as closely as possible.

Our failure to enforce any provision of the User Agreement should not be interpreted as a waiver of any prior or subsequent violations of any provisions of the User Agreement.

Unless expressly stated otherwise, nothing in the User Agreement shall create or confer any rights or other benefits to third parties.

Nothing in the User Agreement shall be construed as a basis for creating any agency, partnership, trust, fiduciary (asset management) relationship, or any other form of collaboration between you and us.

The User Agreement contains the entire agreement between the Company and you regarding your use of the Software and Services and supersedes all prior agreements between the Company and you in relation to this. You acknowledge that, by agreeing to the User Agreement, you have not relied on any statement other than those expressly made by the Company in the User Agreement.

The Company reserves the right to assign, transfer, sublicense, or pledge the User Agreement, in whole or in part, without your consent: (I) to any organization within the same corporate group as the Company, or (II) in the case of a merger, sale of assets, or other similar corporate transaction in which the Company may be involved. You may not assign, transfer, sublicense, or pledge any of your rights or obligations under the User Agreement in any manner.

Customer Support and Special Offers

By agreeing to this, you explicitly consent to the Company using the contact details provided by you during registration for periodic direct communication regarding your use of the Services or any other products or services offered by the Company, its partners, or affiliates.

The Company will not tolerate abusive behavior from Service users towards Company staff. If the Company, at its discretion, believes that your behavior, expressed via phone, chat, email, or otherwise, was abusive or degrading towards any Company staff, the Company has the right to block or close your account, and in such circumstances, the Company is not obligated to refund any funds that may be on your account.

The Company may occasionally offer you special promotions. You may be notified about such promotions in various ways, including but not limited to (I) email, (II) phone, (III) SMS, and (IV) pop-up windows in the Software.

We will provide you with the option to opt out of receiving various types of communications from the Company, and if you choose to opt out, the Company will respect your preferences in this regard.

You are not allowed to assign, transfer, sublicense, or pledge any of your rights or obligations under the User Agreement in any manner.

In accordance with applicable law, the Company may transfer part or all of the Services it provides under the User Agreement to third parties.

In the User Agreement, "you", "your", "user", or "player" refers to any individual who uses the Services or Software in accordance with the User Agreement. Unless otherwise stated, "we", "us", or "our" collectively refer to the Company and its subsidiaries, affiliates, directors, officers, employees, agents, and contractors.

Nothing in the User Agreement can be construed as granting you any security interest in the assets of the Company, including, for the avoidance of doubt, any amounts credited to your account.

Currency Exchange Rates

By agreeing to this, you acknowledge and agree that jackpots and other incentive amounts may be displayed on the Site in one currency, but actually paid to you in another currency. All currency conversions made by the Company to allow you to deposit and withdraw funds from your account must be made by the Company at an exchange rate comparable to the daily commercial rates offered by banks and credit institutions.

Removing and Adding Shortcuts

If you are using the downloaded software and wish to remove it, you can do so through the Add/Remove Programs feature on your computer. Please note that after the software is installed, the following shortcuts will be added to your desktop:

• Quick Launch Shortcut
• Desktop Icon
• Link to the client in the Start Menu

The branded folder with the client and the removal link from the Programs section in the Start Menu

Link to the client in the "Games" section of the Start Menu.

If you decide to remove the software, some registration keys will remain on your computer to support responsible gaming rules and track fraud attempts.

Our system requires certain minimum hardware requirements, and we may discontinue support for outdated versions of hardware or software at our discretion.

Return and Cancellation Policy

The user can withdraw funds according to the withdrawal policy. Once users have deposited and used their balance, refunds or transaction cancellations are not possible.

Language Discrepancy

The User Agreement is written in English. In case of any discrepancies between the meanings of the translated versions of the User Agreement and the English version, the meaning of the English version shall prevail.

Provisions Relating to a Specific Game

Jackpot Win

By agreeing, you acknowledge that if you win a jackpot of $10,000 or more (or the equivalent in any other currency) in any jackpot-enabled games, you grant the Company an irrevocable, exclusive, and perpetual right and license to use your name, photo, and likeness in any media for marketing and promotional purposes related to the Company and the Site. You will cooperate with Company representatives on this matter.

The Company reserves the right to verify your jackpot win for validity within a reasonable period of time.

The jackpot may be paid to winners in no more than 24 monthly installments if the Company decides so at its discretion.

Poker

By this, you acknowledge that all bets placed by you in multiplayer poker games are bets made between you and other users, and not bets made with or against the Company. The Company assumes no risk in regard to the bets placed between you and any other user of the Service. Under no circumstances does the Company place or accept bets itself.

You understand and agree that all of our multiplayer poker games are public and can therefore be viewed and published by other players both during and after the game.

• A commission (known as rake), calculated according to the Site's Rules; or
• A percentage of the "buy-in" amount for tournaments.

Collusion: Collusion occurs when two or more players attempt to gain an unfair advantage, including but not limited to sharing information about their cards or other information, and, unless the Company specifies otherwise, an agreement to share the prize pool. Any player who colludes or attempts to collude with another player while using the Service may be permanently banned from using the Service, Software, or any other associated services of the Company, and their account may be immediately closed. The Company reserves the right to retain all funds in the account of such a player. We have developed and use sophisticated patented technology designed to detect and identify players acting in collusion. If the Company receives information about suspected collusion, it may, at its discretion, suspend access to the Service for suspected players and/or block their accounts and retain all funds in the accounts of such players. No player is entitled to demand any further actions from the Company regarding players suspected of collusion, fraud, or any other form of cheating.

If you suspect that any player is colluding with another player or cheating, you may immediately contact us via customer support.

Chip Dumping: Chip dumping occurs when any player intentionally loses a hand to deliberately pass their chips to another player. Any player involved in chip dumping or attempting to perform chip dumping while using the Service may be permanently banned from using the Service, Software, or any other associated services of the Company, and the account of such a player may be immediately nullified. If the Company receives information about suspected chip dumping, it may, at its discretion, suspend access to the Service for suspected players and/or block their accounts and retain all funds in the accounts of such players. Under such circumstances, the Company will not be obligated to return any funds that may be on the player's account at the time.

If we reasonably suspect that an account or a group of accounts is acting systematically to gain an advantage over other players or engage in any unfair actions toward other players or the Company — such as using special techniques to disadvantage other players or playing as a group, the Company has the right to block or terminate all such accounts, and in such circumstances, the Company is not obligated to return any funds that may be in your account.

Assistance Software for Seating: Without deviating from the prohibition of using software assistance, you are not allowed to use any computer programs or external assistance that, in our opinion, allow you to find a seat at a poker table or automatically seat you at a poker table ("Seating Assistance"). We continually monitor the use of the Service to detect the use of seating assistance, and should we determine that they have been used, we reserve the right to take any action we deem necessary, including immediately blocking access to the Service for the violating user, terminating the user's account, and confiscating any funds held in such an account.

Misuse of the "Sit Out" Function: The "Sit Out" function is intended only for short breaks between long periods of play. It is not intended for use during prolonged absences from the table or for waiting for players to join or leave the table. We reserve the right to take action against players who abuse the "Sit Out" function for extended periods. Players who repeatedly misuse the "Sit Out" function may be temporarily or permanently banned from participating in our poker games.

Payment Disputes: Each user is fully responsible for the payment of all funds owed to them by other users of the Service and/or the Company. Any claims that a Service user may have regarding the payment of winnings as a result of losing bets made by another user of the Service relate to that other user, not the Company. The Company is in no way responsible for paying you winnings if any Service user for any reason fails to pay their debts or for taking any action against such users. Any disputes arising between Service users, including those related to fraud in payment, are not the responsibility of the Company.

If your account is in any way associated with poker fraud — such as through chip dumping, collusion, or receiving fraudulent money transfers — your account may be closed, and we will not be obligated to return any funds from your account. This is true whether or not it can be proven that your account intentionally received funds from a fraudulent user.

In the event of a poker fraud investigation, we are not obligated to accept explanations regarding the receipt or use of fraudulent funds. If such an investigation is concluded and your account is reopened, we may decide to remove the amount of fraudulent funds from your bankroll.

Money Transfers: If you decide to send a money transfer to any account, once the amount and recipient's username have been confirmed, such a transfer is irreversible, and we are not responsible for any loss of funds caused by sending money to the wrong account. However, the Company reserves the right to cancel any money transfer that it deems fraudulent or associated with illegal activity.

If funds are transferred to your account from accounts with security issues, we reserve the right to block your account and retain any funds until such security issues are resolved on all accounts, including those from which you received money transfers. No player has the right to demand any actions from the Company regarding players suspected of collusion, fraud, or any other form of cheating. The Company will not provide information regarding investigations or any subsequent results. You fully understand that there is a risk of losing money when gambling using the Services, and you are fully responsible for any such losses. You agree that the use of the Services is at your sole discretion, judgment, and risk. Except as specified in this document, you will have no claims against the Company and its affiliates or any white-label partner, as well as their respective directors, officers, or employees, regarding your losses.

Bonuses: If we reasonably suspect that a participant is abusing any of our deposit-related bonuses, we may decide to close the account and any related accounts within our Services, as well as retain any funds from such accounts. Suspicion of abuse may be based on recurring deposit/withdrawal/re-deposit schemes aimed solely at obtaining a deposit-related bonus.

If we reasonably suspect that a participant is abusing our free-site and free-game offerings, we may close their account and any related accounts within our Services, as well as retain any funds from such accounts. If we have reason to suspect that a participant is abusing the principles of free gaming sites — for example, by repeatedly playing only free games or buying tickets for all free games — we may close the account and any related accounts in our Services and retain any funds from such accounts.

If we reasonably suspect that an account or a group of accounts is systematically acting — for example, using specific methods of play or playing as a group, the Company has the right to block or close all such accounts, and in such circumstances, the Company is not obligated to return any funds that may be in your account.