POKEROK

1. PRIVACY

Pokerk.com is committed to protecting your personal information. This Privacy Policy will help you understand what information we collect when you use our services, why we collect it, and how we use it.

Please note that this Privacy Policy is an agreement between you and pokerk.com. (“We”, “Us”, or “Our”, as applicable). This Privacy Policy forms an integral part of the Terms and Conditions of the pokerk.com website.

The pokerk.com website (“Casino”, “Site”, “Company”, “We”, “Us”, “Our”) is owned and operated by Litpixel Limitada, registered under the laws of Costa Rica, registration number 3-102-918915, Address: Province 06 Puntarenas, Canton 1 Garabito, Jaco - Pastor Diaz Ave, 61101, Costa Rica, pokerk.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202502025-FI1.

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the updated terms on our platforms. We recommend that you regularly review this Privacy Policy text.

2. COLLECTED INFORMATION

We consider any information that can be used to identify an individual, including but not limited to name, date of birth, home or other physical address, email address, phone number, or other necessary information, as personal information (“Personal Information”). You may be asked to provide Personal Information when you use our website, register an account, or use our services. The Personal Information we collect may include such details as: contact information (including phone number), delivery method information, payment information, transaction history, website usage preferences, and feedback about the Services. This information is stored on servers located in Germany, and occasionally in other countries. When you use the services, our servers maintain a unique activity log for you, which collects certain administrative information and traffic data, including: source IP address, access time, access date, visited web page(s), language used, software crash reports, and the type of browser used. This information is necessary to provide and improve our services. We do not collect personal information about you without your knowledge.

3. METHODS OF DATA COLLECTION AND PROCESSING

We may automatically collect certain data as mentioned above and receive Personal Information about you when you provide such information through services or other communications and interactions on the pokerk.com website. We may also obtain Personal Information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party providers. Additionally, we may use third-party service providers for technical support, processing your online transactions, and servicing your account. We will have access to any information you provide to such vendors, service providers, and third-party e-commerce services, and we will use Personal Information as outlined below in this Privacy Policy. This information will only be disclosed to third parties outside the company in accordance with the current Privacy Policy. We take steps to ensure that our agreements with third-party service providers and online vendors protect your privacy.

4. USE OF INFORMATION

We use the Personal Information collected from you to provide our Services, offer customer support, conduct necessary security checks and identity verification, process any of your online transactions, assist your participation in third-party promotions, fulfill certain business requirements, and for any other purposes related to the operation of the Services. In this regard, we may share your Personal Information with our carefully selected partners (including any other parties with whom we have data exchange agreements).

Your Personal Information may also be used by us to provide you with: (1) promotional offers and information about our products and services; and (2) promotional offers and information about the products and services of our partners, to expand the range of products offered and improve customer service. From time to time, we may request information from you through surveys or contests. Participation in such surveys or contests is entirely voluntary, and you have the choice to disclose or not disclose such information. The requested information may include contact information (e.g., name, mailing address, and phone number) as well as demographic information (e.g., postal code or age). By accepting any prize or winnings from us, you agree to the use of your name for promotional and advertising purposes without further compensation, except where prohibited by law. If you have not opted out of receiving promotional information, we may also use your personal data (including your email address and phone number) to provide you with information about our products, services, and promotions, including other gaming products (such as online poker, casino, betting, backgammon), as well as products and services from third parties carefully selected by us.

5. SOME EXCEPTIONAL CASES OF DISCLOSURE OF INFORMATION

We may disclose your Personal Information if required by law, or if we believe in good faith that such actions are necessary to: (1) comply with any legal process served on us, any of our websites or services, or in circumstances where we are under a similar legal obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the services or the public. If, in our sole discretion, it is determined that you are cheating or attempting to defraud us, the company, or any other user of the services in any way, including but not limited to manipulating the game or committing payment fraud, or if we suspect you of payment fraud, including the use of stolen credit cards, or any other fraudulent activity (including any chargeback or other payment cancellation) or prohibited operation (including money laundering), we reserve the right to pass this information (along with your identity) to other online gaming sites, banks, credit card companies, relevant agencies, and authorities. (4) For research purposes on addiction prevention, data may be anonymized and shared with the relevant institutions.

6. OPTING OUT OF RECEIVING MARKETING MESSAGES

You can "opt out" of receiving any marketing messages either by selecting the opt-out option in your account settings available on our websites or services, or in any email we send you, or at any time by sending an email or writing to us at Customer Support.

Additionally, you may contact us if you: 1) wish to verify the accuracy of the Personal Information we have collected about you; 2) wish to update your Personal Information; and/or 3) have any complaint regarding our use of your Personal Information. Upon your request, we will (1) update any information you provided if you can prove the necessity of such changes, or (2) mark any information to prohibit its further use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy prevents us from retaining your Personal Information if we are required to do so by law.

7. COOKIES

Information Stored on Your Device

When accessing our services, we may store information on your device. This information is called "cookies," which are small text files saved on your device when visiting online pages and recording your preferences. We also use local shared objects or "flash cookies." Flash cookies are similar to browser cookies. They allow us to remember information about your visits to our websites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We use these methods solely to track your usage of our services. Cookies help us track site visits, improve our services, and make them more convenient and/or relevant for your use. We use flash cookies and third-party cookies to help us display more relevant and desirable ads to you.

Necessary Cookies

Necessary cookies are required for the user to navigate the website and use its features, such as access to secure areas of the site or making financial transactions. Without these cookies, we would not be able to ensure the effective operation of our websites.

During the Registration Process

These cookies will store information collected during your registration and allow us to recognize you as a customer and provide you with necessary services. We may also use this data to better understand your online interests and improve your visits to our platforms.

On Our Website

For visitors to our website, we use cookies to collect information. Our servers use three different types of cookies:

Session cookies: This type of cookie is assigned to your computer only for the duration of your visit to our site. Session cookies help you navigate our site more quickly and, if you are a registered customer, allow us to provide you with more relevant information. This cookie expires automatically when you close your browser.

Persistent cookies: This type of cookie remains on your computer for a period of time set for each cookie. Flash cookies are also persistent.

Analytical cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. This helps us improve our website’s functionality, such as making it easier for you to find what you're looking for.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can modify your browser settings to decline them. In the "Help" menu of most browsers, you will find information on how to prevent your browser from accepting new cookies, how to have your browser notify you of receiving a new cookie, and how to disable cookies altogether.

Flash Cookies

You can modify your Flash Player settings to prevent the use of flash cookies. The Flash Player settings manager allows you to manage your preferences. To prevent the use of flash cookies for all third-party content, go to the "Global Storage Settings" panel in the settings manager and uncheck the box "Allow third-party flash content to store information on your computer", then close the settings manager. You can also set preferences for specific websites you visit using the "Website Storage Settings" panel, also found in the settings manager.

If you are using an older version of Flash Player or an older web browser, the settings manager may not be available to you. We recommend ensuring that you have updated Flash Player and your browser to the latest available versions.

If you choose to disable cookies, you may not be able to take advantage of all the interactive features of our websites.

8. Consent to Use Electronic Service Providers

In order to play real money games on our services, you will need to send and receive money to and from us. For processing such financial transactions, we may use third-party electronic payment systems. By accepting this Privacy Policy, you give your explicit consent for the transfer of personal information necessary for processing transactions, including, where applicable, the transfer of information outside your country. We take measures to ensure that our agreements with payment systems protect your privacy.

9. Consent to Conduct Security Checks

We reserve the right to conduct a security check at any time to verify the registration data you have provided, as well as to verify your use of our services and your financial transactions for any potential violations of our Terms and Conditions and applicable laws. By using our services and thereby agreeing to our Terms and Conditions, you authorize us to use and disclose your Personal Information to third parties for the purpose of verifying the information you provided while using our services, including, where necessary, the transfer of information outside your country. The security check may include, in particular, requesting a credit report and/or other checks of the information you provided through third-party databases. Additionally, to facilitate such security checks, you agree to provide any information or documentation that we may need.

10. Security

We understand the importance of security and the methods required to protect information. We store all Personal Information we receive directly from you in an encrypted and password-protected database located in our secured network behind an active modern firewall. (Our services support SSL version 3 with 128-bit encryption). We also take steps to ensure that our subsidiaries, agents, affiliates, and suppliers use adequate security measures.

11. Protection of Minors

Our services are not intended for individuals under the age of eighteen (18) years (or the legal age in the applicable jurisdiction) and are not directed at them. Any person providing us with their information while using any part of the services confirms that they are eighteen (18) years of age (or the age required by law in the applicable jurisdiction) or older. Our policy is to detect attempts by minors to access our services, which may lead to initiating a security check. If we become aware that a minor has attempted to access or provided personal information through our services, we will not accept their information and will take steps to remove the information from our records.

12. International Transfers

Personal information collected through our services may be stored and processed in any country where we or our affiliates, suppliers, or agents have a presence. By using our services, you explicitly consent to the transfer of your information outside your country (including to countries that may not be considered to have adequate privacy laws). However, we take measures to ensure that our agents, affiliates, and suppliers comply with our privacy standards regardless of their location.

13. Third-Party Activities

We cannot guarantee the protection of any information you provide on third-party websites that link to or from our services, or any information collected by a third party managing our affiliate program (if applicable) or any other program, as these third-party websites are owned and operated independently from us. Any information collected by these third parties is governed by their privacy policy, if any.

14. Legal Disclaimer

The services are provided "AS-IS" and "AS-AVAILABLE" without any warranty. We are not responsible for events beyond our direct control. Due to the complex and constantly changing technological and business landscape, we cannot guarantee and make no claims that the confidentiality of your personal information will be error-free, and we are not liable for any indirect, incidental, special, or punitive damages related to the use or disclosure of such personal information.

15. Agreement to the Privacy Policy

Your use of our services means you agree to our Privacy Policy.

This is the complete and exclusive Privacy Policy, which supersedes all previous versions. This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the revised terms on our platforms. Your continued use of our services after changes are made to this Privacy Policy signifies your acceptance of these changes. We recommend that you regularly review this Privacy Policy.

Additionally, under Article 77 of the GDPR, you have the right to file a complaint regarding the processing of your data with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

16. Other Websites

Our website may contain links to other websites that are outside of our control and are not governed by this Privacy Policy. If you visit other sites through these links, the operators of those sites may collect information from you, which they will use in accordance with their own privacy policies, which may differ from ours. We are not responsible for these third-party websites. Only the operators of those websites are responsible for their functionality or any issues on the linked sites.